Complaints

At AIG Qatar, we believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers and clients.

If there is ever an occasion when you feel let down then please let us know immediately as we really value your feedback. AIG takes all customer complaints seriously. In the first instance you can share your concerns with the department you have been dealing with. 

To support us to fully investigate your concerns we will require the following information:

• Your name and address
• Details of your concerns, including the type of insurance policy you have, a policy number or any other reference we have provided
  
• Copies of correspondence you have received in relation to your concerns
• Details of how you would like your concerns resolved.