You can report a damage to us in several ways. Usually the damage report is submitted to us via the broker or other intermediary. This can be done by email, letter or telephone. To report a claim, please contact us by email: firstname.lastname@example.org or by phone at 00 800 971126 (Toll Free).
Please ensure your loss notification contains the following basic information:
We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.
Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.
Settlement will be made by cheque or bank transfer after the following 3 steps: