Claims Assistance

We at AIG are very proud of claim services. Our claim procedure is intended to be as simple as possible. In case of a loss occurrence AIG Qatar Policyholder/Insured/Beneficiary should notify immediately AIG Qatar claims department using the Claims Contact details.

Report a claim

You can report a damage to us in several ways. Usually the damage report is submitted to us via the broker or other intermediary. This can be done by email, letter or telephone. To report a claim, please contact us by email: or by phone at 00 800 971126 (Toll Free). 

Claims Notification

Please ensure your loss notification contains the following basic information:

  • AIG QATAR policy number
  • Date of incident / loss
  • Brief circumstances / details of loss
  • Estimate of loss amount


We will acknowledge receipt of notification showing the allocated claim number and requesting relevant documentation according to each line of business and depending on each case merits.


Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.


Settlement will be made by cheque or bank transfer after the following 3 steps:

  • Completion of the claim file (necessary documents, reports, decision on validity of claim)
  • Preparation and transmission of the claim discharge or acceptance form
  • Signing of discharge or acceptance form by the policyholder, insured or beneficiary